Reference

to188 Privacy Policy: What We Collect and Why

Your privacy matters to us at to188 — this policy tells you exactly what personal information we collect when you create an account, deposit via DANA or QRIS…

Account Data ProtectedDANA & QRIS Transactions CoveredSupport Channels IncludedRetention Policy Outlined

Browse Our Lobby Read FAQ

What This Privacy Policy Covers at to188

to188 Service availability depends on jurisdiction. Users are responsible for checking local law before access.

When you open an account with us, we collect the details you provide during phone verification: your name, mobile number, and the wallet or bank you link — whether that is OVO, GoPay, a BCA virtual account, or a BRI bank transfer. We also collect device

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identifiers and session data when you access the lobby from mobile or desktop. Transaction records — deposits and withdrawals processed through DANA, QRIS, Mandiri, or BNI — are retained for the period required by applicable regulations, which depends on local law. We do not sell your
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personal data to third parties. Any processing of your information is done solely to maintain your account, verify payments, and deliver support. You may request a copy of the data we hold on you at any time by reaching our team during operating hours.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

PRIVACY CONTACT PATHS

How to Reach Us About Your Privacy

If you have a question about how we use your data, want to correct account information, or need to submit a data request, our support team is available 24 hours a day…

Live Chat Available around the clock inside your account dashboard. Ideal for urgent data queries or if you notice an error in the personal details tied to your wallet.

Email Support Send your privacy request or data correction to our support address. We aim to respond within one business day and confirm receipt of your request.

In-App Help Form Find the help form under account settings — the same location as your payment receipt history. Submit data access or deletion requests directly from there.

DATA HANDLING STANDARDS

Six Ways We Keep Your Information Secure

We keep your account data protected through a combination of technical controls and clear internal policies.

Encrypted Account Storage

Your phone number, verified identity, and linked wallet details are stored with encryption at rest. We use access controls so only authorised systems touch your core account record.

Cookie Policy

We use session cookies to keep you logged in and analytics cookies to understand lobby usage patterns. You can manage cookie preferences in your browser at any time.

Payment Data Handling

Transaction data from DANA, OVO, GoPay, and QRIS flows through payment processors under their own security standards. We store only the reference IDs and amounts needed for your account history.

Retention Schedule

We retain account and transaction data for the period required under applicable regulations. After that period, data is deleted or anonymised unless we are legally required to hold it longer.

Who to Contact for Changes

To update your registered mobile number, remove a saved bank detail, or request full account deletion, contact our support team via live chat or email during any hour of the day.

Your Right to Access

You may request a full copy of the personal data we hold on you. Submit a request through the in-app help form and we will deliver the summary to your registered contact within a reasonable timeframe.

Common Privacy Policy Questions for to188

Below are the questions we hear most often about how to188 handles personal data, account records, and your rights as an account holder in Indonesia.

We collect your name, mobile number, and device information during phone verification. When you link a wallet such as OVO or GoPay, we also store the reference needed to process your deposits and withdrawals.

Transaction references and amounts processed through DANA and QRIS are stored in your account history. We keep these records for the period required by applicable regulations, which depends on local law, and do not share them with advertisers.

Yes. Submit a data access request through the in-app help form under account settings or contact our live chat team. We will compile and deliver your data summary to your registered contact details.

Reach our support team via live chat or email at any hour. Provide your registered mobile number and describe the correction — we will verify your identity and update the record on our end.

We do not sell your data. We share only what is necessary with payment processors such as the networks behind DANA and BCA virtual accounts, strictly to complete your transactions and maintain your account security.

Retention periods depend on local law and regulatory requirements. After the required period, personal data is deleted or anonymised. You can ask our support team for the specific period that applies to your account type.

We use session and analytics cookies to maintain your login state and understand how the lobby is used. You can clear or block cookies in your browser settings; this may affect how certain account features behave during your session.

to188 Privacy Policy: What We Collect and Why

How to Reach Us About Your Privacy

Six Ways We Keep Your Information Secure

Encrypted Account Storage

Cookie Policy

Payment Data Handling

Retention Schedule

Who to Contact for Changes

Your Right to Access

Common Privacy Policy Questions for to188

01 What personal data does to188 collect when I open an account?

02 How does to188 handle my DANA and QRIS transaction records?

03 Can I request a copy of the data to188 holds on my account?

04 How do I correct an error in my to188 account information?

05 Does to188 share my personal data with third parties?

06 How long does to188 retain my account and payment data?

07 What is the to188 Privacy Policy on cookies and device tracking?

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